Yes, lead me to order tracking to fix my orders!
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IGXE Support Center - Delivery Questions

How to inform IGXE I'm online for delivery

1. Track your Order, click here to track your order. Do not know how to track your order?
2. Click "Face to Face" and Input information needed
It needs to input the order ID, to confirm your order if it’s correct .
It also needs you to choose a place in game for the Face to Face trading . We suggest choosing a place that easy to arrive at. And please make sure your character will be there in a short time.

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